Our workflow is defined by strict SOPs.
Contractor end SOPs
- The contractors that we use must be located in the United States, ensuring no information is shipped beyond our national borders.
- All contractors have gone through CITI training and the HIPAA Awareness for Healthcare Providers certification.
- All contractors involved in the project are logged with a time and date stamp on each occasion the files are accessed.
- Finally, all contractors are bound to a confidentiality agreement that no part of any material may be discussed, whether in person or via e-mail, to any other party except to Accurate Secretarial LLC management, who is also bound by the same confidentiality agreement.
Client end SOPs
Client uploads video/audio file to our secure server located on-site.
- Designated access is to the server is made available to the client only during the momentary upload period, after which the client can no longer upload to the server without a second request. Ongoing projects may be allowed longer access.
- The process repeats as necessary.